Service and Support Guidelines

Below is a description of the scope of technology support services provided by the ISAW IT Office. 

Service Catalog

Whether you are experiencing a problem with your desktop or laptop computer, looking to purchase a new device for professional use, or seeking training in the use of ISAW equipment, the IT Office staff can help. Our technology support services include:

  • Desktop computing and office productivity applications
  • Network device registration
  • Telecom change requests (voicemail, phone line changes)
  • Purchase recommendations, quotes, and ordering
  • Installation of operating systems, software, and updates
  • Computer life-cycle management
  • Data migration
  • Administrative data storage
  • Accounts and access management
  • Semi-annual laptop health assessments
  • Media support for seminars, lectures, and remote conferencing
  • Short-term loaner equipment and peripherals
  • Troubleshooting and virus removal
  • Data recovery
  • One-on-one focused learning sessions (by appointment)


Supported Software

  • Adobe Creative Suite
  • Google Chrome
  • Microsoft Office Suite
  • Mozilla Firefox
  • NYU VPN client


Computer Lifecycle

NYU-owned laptop and desktop computers are fully supported for the first four years (hardware and software), and partially supported (software only) thereafter. Administrative computers are replaced on a regular cycle.