Service and Support Guidelines

Below is a description of the scope of technology support services provided by the ISAW IT Office. 

Service Catalog

Whether you are experiencing a problem with your desktop or laptop computer, looking to purchase a new device for professional use, or seeking training in the use of ISAW equipment, the IT Office staff can help. Our technology support services include:

• Desktop computing and office productivity applications
• Network device registration
• Telecom change requests (voicemail, phone line changes)
• Purchase recommendations, quotes, and ordering
• Installation of operating systems, software, and updates
• Computer life-cycle management
• Data migration
• Administrative data storage
• Accounts and access management
• Semi-annual laptop health assessments
• Media support for seminars, lectures, and remote conferencing
• Short-term loaner equipment and peripherals
• Troubleshooting and virus removal
• Data recovery
• One-on-one focused learning sessions (by appointment)

Supported Software

• Adobe Creative Suite
• Google Chrome
• Microsoft Office Suite
• Mozilla Firefox
• NYU VPN client

Computer Lifecycle

NYU-owned laptop and desktop computers are fully supported for the first four years (hardware and software), and partially supported (software only) thereafter. Administrative computers are replaced on a regular cycle.